For this project, the City of Skopje hire a professional agency with expertise and experience in th

For this project, the City of Skopje hire a professional agency with expertise and experience in the analysis of quality of service by means of so-called mystery shopping, or through a direct hit from the independent and objective secret client / guest researched and evaluated the quality of service according to predetermined criteria.
The project covers a total of 100 restaurants catering business in the city of Skopje, with 50 restaurants and 50 taverns that a total of 300 visits, or every three times, evaluated according to the following eight criteria: first contact with staff, hygiene facility toilet, ambience, service waiters, general service, quality of food and complete contact with staff.
The purpose of this project is to awaken awareness of caterers and citizens about the importance of quality of service to clients in the hospitality industry, and to raise the overall level of quality catering facilities on the territory of Skopje. slider inns selected catering business the best restaurants 2013-11-15
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January 16, 2015